Customer Reviews Archive


 All products ordered were as the photo on website described. If I need to buy again I would use Essential Aids - great customer service too. Cathy James.


 I just wanted to thank you for an excellent service.  I ordered a long bath mat on Monday evening for my Mother and couldn't believe it when it arrived this morning (Wednesday).  This is the first time I have ordered from you so am very impressed! Thank you once again. Julie Weeden.


  I would like to put in writing my thanks for your prompt attention to this matter, and for the excellent customer service I have received. I will not hesitate to use your website again, and also to recommend you to anyone I know who needs your products. Frances Paget (Mrs).


 Wow! Thank you so much for a wonderful product & an incredible delivery service! Having been let down by another company, I shall not hesitate in using Essential Aids for any future requirements. Susan Symes-Martin.

 With reference to the above order which I placed for my elderly mother. Many thanks for the splendid service to both your sales order team, despatch and the delivery company!! The stool was delivered at 8am this morning. Your service has been exemplary! Thank you so much! Jackie Wickwar.


 Professional, professional, professional and when I had a problem: helpful, kind, prompt and sorted. I didnt think companies like this existed any more. From Mr Michael Chivers.


 Good manners and customer services that does not cost much but goes far. Good were as described ( I asked in e-mail) and much better quality than I had anticipated. Brilliant. Ms A M Edwards.


 The product we ordered was supplied promptly, was as described and exactly what we required for a walking frame. The price was I believe the cheapest we could find for exactly the same item stocked by other suppliers. We have previously purchased a hand grab rail from you, and again we found this was delivered promptly, to be an excellent product, as described and your prices the cheapest we could find for exactly the same product. II would have no hesitation in recommending Essential Aids to anyone. If looking for any future items the Essential Aids website will be the first place I choose to look. Rating: 5 out of 5 (or better still - 5 star rating with distinction).  Best wishes, K Woods.


 Just to confirm the second pair of crutches came today as promised, I bought 2 as the price was so goodI will be back as your prices are very competitive, it seems that some sites and shop as soon as you say disabled or mobility its like having the right to invent there own price on things, not like your site, its a shame that sites don't think that because people are disabled they have a limited income coming in and we are not all rich like the Government thinks. A subject I should not discuss. I will be telling some of my friend who are disabled about your site. Regards, Mark Warrillow.


 I found the website very clear and informative, and ordered the products for my parents with ease and confidence.The kettle has been an absolute boon, being light yet capacious, mum can easily fill it and pick it up to pour. Making a cup of tea is one of the few jobs she can still manage to do herself - so important. The shower stool also has proved a good investment and is sturdily made, it has saved me worrying about them slipping when I am not there.  There were possibly too many to choose from in the catalogue, perhaps you could show a reference drawing showing the footprints of each model - as all shower trays are different and need some space left for the person to step in.  Slippers were appreciated too, mum particularly like the fact they were named after her! although something a little lighter in colour - maybe more open/cutaway for ventilation for the summer. Am happy to give 5 out of 5 for all products, and once I get my dad set up on his own computer! will add your site to his favourites. Regards Sally (daughter of Frank) Peplow.

 I will use Essential Aids again for my products as you seem to be efficient (which is rare now) and will also recommend you to my friends. Ms J. Knowles.

 Excellent service all round, this seller is top of my list for future purchases, companies like this deserve to succeed in business. Excellent, well done. Frank Benn.

 Great service would use again anytime.  I. J. Sheppard.

 Pleasure doing business. Essential Aids is a highly recommended company. Ruth Barry.

 All OK. Thanks. I have no hesitation in recommending Essential Aids for their prompt and high quality Customer Service 

 I am really pleased with the speed my order was despatched; within two days of ordering and the item is just what I wanted.  I'm most impressed with essentialaids. Anne Clark.


 I can't thank you enough for your speedy and effective services. We have no bought at least a dozen items from your website and have only hand cause to contact your customer services department on one occasion, when they were incredibly helpful and really gave the impression of taking pride in sending us away happy. Thanks a million. From Dominic de Deterville. 

 Great product and more importantly great delivery service. From Andy Robsyres.

 Quick and efficient. The personal hygeine pads and devices you supplied have honestly changed my life. From Adam Isaacs.

 Great product. From steve withers.

 Excellent delivery, odered tuesday had friday would use again. From Pauline James.

 As described and delivered promptly. From Pam Stocks.

 Prompt response to order and very satisfactory function from item purchased. From Drew Fleming.

 All went smoothly. From C Serritiello.

 Item is just as advertised. From Kevin Wright.

 Arrived promptly and in very good condition. From Ian Stuart McMillan.

 Prompt delivery and great item. Already been put to good use! From Mrs Paula Houghton.

 The crutches I purchased were exactly what I expected and helped me massively. Thank you. Jon Ashford.

 What a wonderful surprise that the seat was delivered just as I was on my way out to my mother's this morning. It has been fitted and is a vast improvement for her.

 Very many thanks indeed for your patience, diligence and fast service. Very much appreciated. Kind regards, Jane Hunt.

 The stool arrived today. Neat, simple. totally satisfied. Many thanks. Best wishes, Anthony.

 I am very pleased with design/comfortable to wear/purpose built to provide relief when heated in the microwave, carry on with your success. Margaret Exley.

 The cutlery set has been of great help to my father-in-law; he is once again able to feed himself despite limited hand/finger movement. Best wishes, Chris Laming.

 Fast and efficient service, many thanks for all help def recommend to others. From Angie Rose.

 Arrived very quickly with emails from seller confirming all details of order. From Illeanna Slade-Osborn.

 Very friendly professional transaction. Thankyou. Highly recommended A class customer service. From Sandra Cocklin

 Really great customer service very impressed, would definitely use again 10/10. From Neil Johnson.

 First class goods very understanding person ten out ten. From Peter Everitt.

 This has made my mums shopping days so much easier thanks so much top seller. From Doreen Merrington.

 Very pleased with both item and seller,communication throughout has been superb. From J Harris.

 Nana can get back in training for the 100m now! Excellent service, thank you. From Ian Milligan.

 Great company, excellent sharp service. will be buying from these guys again. From Lesley Bott.

 Smooth transaction, friendly & helpful communications, would use every time. From Edward Ellis

 Very good item at an excellent price with superfast delivery. Essential Aids are Highly recommended. From Barry Ridgewell.

 Wow, saved loads off the RRP. Brilliantly fast with information/delivery/price. Highly recommended. From Martin Jamieson. 

 EXCELLENT - Quick, efficient, great to do business with - RECOMMENDED. From Jon Choppin.

 Great bath stool, first class service, friendly and helpful, many thanks. From Bernard Casken.

 Hello, The frame arrived this morning, many thanks for the time and trouble you have taken, I hope to do business with you again. Best wishes. From John Harris

 As a matter of interest, I ordered the same item from a large mobility company called and despite several emails and phone calls I still have not received it, only lots of excuses, and todays was the final straw, it would not be in stock again until the 23rd of March (so much for their claim of a 2-3 day delivery service), so today I cancelled the order with and ordered from you. Judging by your prices on your website I will shop with you again. From Tony Brewster. 

 Just to let you know the item arrived at my daughters this morning (they arrived back from Sweden last night and has to have support for injured back vertebrae)...she's very pleased with it. Thanks for quick despatch as asked for yesterday,and good luck with the business ! From Kevin Walker.

 WOW!!!!! Fantastic product and FANTASTIC SERVICE!!!! 5 Stars all the way!!!! From A Kadingbat.

 The Item just what we wanted. With speedy delivery and great communication - thanks very much!! From Sharon Nits.

 Simply Outstanding. Really friendly and helpful Went the extra mile to help me out. From Milly Green.

 Good quality product, swift delivery. From Jamie Cross.

 Prompt delivery. Excellent Customer Service. From Lisa Partanen.

 Excellent respone and follow up. would recommend. Elaine Ayr.

 Very good service and item wrapped and protected. From Terry.

 Prompt excellent service. Jim Crawford.

 Very Fast delivery better that expected. Mr Paul Martin.

 I found them to be a very fast service. From J Houghey

 Fantastic.Quick delivery,as described.Recommended. From Cathy Selby.

 Really happy with my purchase. From Teresa Fox.

 I bought this wedge for my Dad, who has been suffering from a chest illness and hadn't been sleeping due to breathing difficulties. The pillow arrived the next day and in excellent condition. My Dad is now sleeping much better and is recovering as a result. Thank you, this sleeping wedge has been excellent! From Steve Ashdown.

 Excellent Humidifier, it's quiet, looks great, the night light it's too bright so perfect for a nursery. Long cable so can be placed a decent distance from the plug point. Haven't found a downside yet. Shame it took so long to deliver though. From Andre Jenkinson.

 Great service - thanks From Sharon Duncan.

 Just like it says on the tin. From Rob and Don.

 Fast and as described. From Colin Gray.

 Good packaging and product. From Neil Bofa.

 I was really impressed with the prompt service and delivery of this item. From Angela Thomson.

 Very satisfied with how quick the product was sent out. From Lynn Cranfield.

 My mother is deligted with the bath step and I was impressed at how quickley it was dispatched and arrived. From Debby

 Easy transaction, quick delivery, No problems here. From Andy Leigh.

 Fast delivery in time for Christmas! Excellent condition! From F Wallott.

 I was highly impressed with the prompt service received from Essential Aids. I made my order around middnight and had received an email saying the item was in the post less than eight hours later. The Shepherds crook itself arrived in excellent condition and is much appreciated by my 89 year old father who now uses it for his daily walks. From Tim Chamberlain.

 Great product, top service - many thanks. From Penny Gardiner.

 Prompt service and item as described. From Jan adams.

 Good comunication fast delivery goods as described. From Clive D Jones.

 Product and delivery, both excellent. From C Banham.

 Quick delivery and good quality goods would recommend site to others. From Monika Furnival.

 Prompt delivery, even at the Christmas Season. Very pleased with the purchase. From Ploszay.

 The service to date has been first class. From david airdhughes.

 good service, no issues. From alan forman.

 A very neat item but what impressed me most was the next day delivery. From V Hayler

 A very useful item to have, I found it such a help whilst I was in bed with a fractured vertabrae. From jane Green

 Great service thanks. From Richard Rudd.

 Arrived on time and in good condition. Company even phoned to confirm flat number to prevent mis-delivery. From Pamela McLean.

 Arrived within a few days and in excellant condition. From Andrew Skidmore.

 Postage charges rather expensive but otherwise good. From Karl Gase.

 Great service, would use again. From Sarah Hefford.

 Fantastic Service. From Rober Bowater.

 Very pleased with quick service and item: my daughter broke her ankle and needed this very urgently - impressed with speed of service. Thank you. From Louise Angel.

 Loks of good quality. Not used as it is a gift for someone else. From Chris Cornwall.

 Excellent service. From Peter Voboda.

 Excellent product; arrived promptly. From Amlyn Anne.

 Brilliant service. From Sandra Moore.

 Very good/quick service. From J F Westood.

 Superbly functional item in perfect condition and great customer service - well done! From Drabble.

 Fantastic value for money, super fast delivery. From Helen Salmon.

 rearly good service. From George Parfett.

 As usual fast delivery. From Bernard Bunn.

 Great service. Fast delivery. Thanks From Val Clacton.

 Not used it as it's a present for someone - but looks like it will do the job. From Mo Hinks.

 Good company to deal with. From Sparrow Farm.

 The most amazing value. I had my doubts when ordering. The bonus was that it matched the smaller one we already have. From G Creeve.

 Arrived promptly and in good condition. From Jill.

 All worked very well, thank you. From G Potts.

 Quick delivery and good quality - would order again. From VE Bunn.

 Excellent, arrived promptly, exactly as described. From Joanna Pienescu.

 Perfect, fast delivery, great communication. From C Berg.

 Ordered late Tues arrived early Thurs, very impressed. From Shirley Buck.

 Item arrived in described condition in good time. From Catherine Hossain.

 Good product, delivered as promised. Many thanks. From Lynn Dyhouse.

 Excellent service thank you! From Mary Crown.

 Great service - fast and efficient. From Liz Thomas.

 Same Make & quality of one that I paid a lot more for, fast delivery. From David Orrell.

 Excellent service, very quick delivery. From S Wilkins.

 Good fast service. From Tony Flambert.

 Item arrived very quickly and well packaged. Thank you! From Polly OG.

 Very responsive service. Though we have to return the item because it didn't fit, seller was quick in responsding the query and refund request. From Anil Godhawale.

 Arrived very promptly and in perfect condition. Description accurate, too early to comment on results! From Vivienne Wareham.

 Delivered very quickly within 48 hours. From Irene Barnett.

 very quick delivery, really good quality product, same artical for sale with other firms was costing double this price and in some cases 3 times the price. From Lesley Pyecett.

 Arrived very quickly and appears to be just what I wanted. From Hattie Korf

 Excellent, no problems what so ever. From Antony Barber.

 Product arrived earlier than expected. From Jane Sinton.

 Excellent product, well packaged & delivered in time From Alan Ashton.

 Fast to post and goods are great at a low price. From Nicholas Rouseau.

 Prompt delivery, item as described. From Sue H Langford.

 Order fulfilled promptly - no problems. From Judy Welsh.

 Seller hugely helpful when item did not suit. Full marks! From Jo Vallance.

 Very easy to use. From Majorie Arnold.

 Prompt service. From C Green.

 Prompt service, light was just as described. From Deb Gills.

 Just what i wanted and came very quickly, great thanks!! From Y Sharp.

 Very quick fast delivery. From Mandy Haines.

 Really pleased with purchase, delivery really fast. From Jennifer Little.

 Fast delivery. From Patricia J Sale.

 Excellent product delivered promptly. Would definitely use these suppliers again. From D Roach.

 Prompt delivery good service. From BJ Hillman.

 Thank you very much. Good Service and product. From Tina Murdoch.

 Helpful prior to the order being placed and after. Received prompt and friendly responses. From NT Thompson.

 Just what my dad needed thank you. From Lisa Gall.

 Item ordered on behalf of a friend and he is delighted with the product. From S Cunningham.

 This has been so good around the house as it is so adaptable, my wife has more support and control than when she used her walking sticks. From Vern Palmer.

 100% great. From Chris Oil.

 Excellent, thank you. From David Mawson.

 Just what i needed thank you. From Doris Carter.

 Very well made stool-fast delivery. From Jacqueline Fawcett.

 Excellent service received and I am very pleased with my purchase. Will definitely recomend. From Petula.

 Brilliant service. So helpful even with the unusual delivery address. Well done and thanks again. From Jimes Cerwan.

 Good, quick service. Thank you From Sue Evans.

 Delighted with the back rest, exactly as described, quick delivery. From Sandra Hitch.

 Reliable service. From Hanna Vassey.

 Very happy with purchase also arrived when they said it would,all in all pleased. From Francis Browning.

 Arrived on time and as described. From Matthew Norman.

 Great service - no problems at all. From Vivienne Wareham.

 Quick and easy service. Thank you. From Brian Cullen.

 Thank you for your quick response, this is a present for my mother for christmas so i hope she will be delighted as me. Thanks. From Amanda Christmas.

 Arrived next day - excellent. From Neil Meharry.

 Speedy delivery From G Fryer.

 No problems, Quick and accurate. From S Champion.

 Very good service, completely satisfied. From Angela Moore.

 My husband who suffers from Parkinsons Disease absolutely delighted with this product.. From S Cunningham.

 Informative swift service - nice item - thank you. From Lesley Barlow.

 Great help to me - the sudden info that I needed a 9/16 spanner came as a bit of a shock, but I got round that. Many thanks. From GF Dunbar.

 Efficient service and good quality product. From Julie Brennan.

 Quick service From Dean Goodhall.

 Lovely item as advertised Thank you. From .

 Really good looking watch. Plain speaking voice. Fantastic! From Marilyn Fern.

 Perfect, many thanks. From Pixie Bell.

 Very impressed by speed of delivery and the item itself. From Jean Marriner.

 The best crutches I have had. The grip is fantastic. Thankyou!! From Margaret Douglas.

 Fast delivery. Great service. Thank you. From Barry Gilder.

 Excellent item - it was just what we wanted. Fast delivery. Thanks. From Wendy Pace.

 Brillian to deal with. From Martin JH.

 Delivered within two days, excellent product. Would use again. From Rachel O'Leary.

 Very easy transaction, arrived on time and good quality goods for the price. From Al Barrodger.

 Just what we wanted. From Chris Crick.

 Excellent Service All Round. Recommend. From D.L. Johnson.

 Quick delivery. No problems. From Bruce Bovee.

 Excellent. From J Ives.

 Very good service, thank you. From Andy Key.

 Very good and quick delivery. From Jacky G.

 My husband feels so much safer using this stool with his leg in plaster it makes life so much easier, thanks. From GJ Quinn.

 Excellent item, speedy delivery. Thanks very much. From MG Whiting.

 Could not have asked for better. Fast delivery and reasonable price Great. From Anne Orchard.

 The item was just as advertised and I'm very satisfied. From Hassaan Touheed.

 Good Prompt service. Thank you! From Ivor Phillips.

 Excellent service, value and delivery time. From Pauline Banks.

 Very good fast delivery. From Neal Marriot.

 Arrived promptly, well packaged and in excellent condition. From David Westbury.

 A Very good service as always. From James Hensmann.

 Now how did you do that!! I ordered early afternoon Monday - order processed by at 5pm - and delivered early pm on Tuesday. That is even quicker than quick. Thanks for dealing with the order - that is probably the best turnaround I have ever had - excellent. Stool is perfect condition. Thanks again. From Melvyn Evans.

 I am so impressed with the speed with which our order arrived just over 24 hours from ordering until delivery, and the product was as described. Thank you. We shall certainly not hesitate to use your firm again and we will recommend the company to anyone. From M. Hitchcock.

 Arrived on time, wooden bed tray is in perfect condition, flawless transaction. From Herve Saint-Amand.

 Quick delivery good product. From Mark Conway.

 Both items bought from you were as expected. Quality was good. Delivery and processing of order was very prompt. The items have aided the comfort of the wheelchair user. From Sue Day.

 Great work! On time and good condition - very appropriate for my needs. From Rodney Allen.

 Excellent service, provided the next model up for same price as stocks were on back order. Fantastic communication and I'll buy from Essential Aids again. From Laurie Baker.

 I bought the folding lightweight shower chair as my mother, who is 94 and not very tall, needed something lower than a normal chair to sit on while drying herself after a shower. She finds it difficult to stand for long without something to support her and, with the adjustable legs, we were able to get it to just the right height for her. 

She's been delighted with the chair and it's proved to be not only comfortable for her to use but also very practical. It's light enough for her to move it around, if necessary, and she feels very safe using it in the bathroom due to the non-slip feet. Overall, the product is excellent. Thank you. Brenda Diskin (Mrs).

 Very quick delivery. From Maria McAndrew.

 Very impressed by the prompt, efficient service. Goods arrived on time but had to be returned as relative admitted to hospital. Again an efficient, responsive returns system that kept me fully informed at all stages. No hesitation in recommending. From Annie Jones.

 Very happy with the product I ordered from From E A OWEN.

 Excellent item and quick delivery. From Karen Binns.

 Very pleased it came quickly and was in perfect condition and would unhesitatingly recommend them to my friends. From Mrs M Burrell

 Good product and prompt delivery. From Andrew Evans.

 The goods were delivered on time. As no one at home to receive them, the parcel was left at the back door quite safely. Very well packaged. From Steve Swain.

 Well packaged, fast delivery, great service. From Don Bailey

 Quickly delivered. From Nikki Francis.

 Could not ask for a better service every one involved should receive a pension of £700,000! From Stuart Biggs.

 Timely delivery. Good communications. Recommended. From Nicholas Bugler.

 Good value, well packed and promptly delivered. From Colin Rawe.

 Look very good, hope they work as stated. From dave and Babs Gooch.

 Excellent service and item. From Graham Deere.

 Great item - best one I could find on the internet. From Sue Bham.

 Excellent product, fast delivery. From Martin Dorrington.

 Arrived when it was supposed to. From Grace Penrice.

 Excellent product and good value. From C Ballantine.

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