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About Us

Essentialaids.com is devoted to providing a comprehensive, quality service. 

We aim to feature products that our customers want, at prices that offer genuine value.

After extensive customer consultation, this website has been redesigned to be even easier to use, making shopping faster and more satisfying. 

Our ears are always open to feedback - good or bad - so if you have anything to say about our service, products or website, we want you to get in touch.

At Essential Aids we aim to send 100% of our customers away happy.

If from time to time something does go wrong, we pride ourselves on putting things right and providing a genuinely personal service.

The essentialaids.com website

This website has been designed with clarity and ease-of-use in mind.

Unlike many internet retailers, we do not believe in a hard sell with flashing adverts, promotions and other irritations which can make shopping online a confusing experience.

Instead, we have concentrated on making essentialaids.com the very essence of straight forward, no-nonsense ecommerce.

If you find anything about the website confusing or you think an area could be improved on, please contact us and we'll take your comments on board. 

Payment security

Essential Aids is committed to taking every precaution to ensure that when you buy from us, you do so with complete security and peace of mind. 

That's why we use Sage Pay for our online transactions.

Formally known as Protx, it has a global reputation in maximizing the safety of paying online. 

All transaction information is encrypted secure SSL certificates from Comodo.

No cardholder information is ever passed unencrypted. 

You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

For more information about Sage Pay and their transaction security measures, please visit this page of their website: Sage Pay.

About the company

Essential Aids aims to provide value for money and the fullest range of products possible.

Because we work with a raft of distributors across the country, and trade online where ever possible, we're able to keep overheads low and pass on those savings to our customers. 

For specific information about delivery, returns and any other queries, please use the links along the top of the screen.

If you encounter any problems using our service, please email as at customerservice@essentialaids.com

Please remember, we are always aiming to improve, so customer feedback, good and bad, is vital. 

Don't hesitate to get in touch.

Full company name and registered trading details

Registered company head office address for Essential Aids (essentialaids.com) Limited: Essex Office, Millhouse, 32-38 East Street, Rochford, Essex SS4 1DB.

Registered in the UK, Company No 05294779.

VAT registration 838 3354 11