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The vast majority of orders placed before 1pm are despatched on the same day.

Typically, delivery is within one or two working days. 

Occasional delays caused by items going out of stock are possible, but we work hard to keep these instances to a minimum.

If you do not hear from us within a week of placing your order, please feel free to get in touch.

Most orders are despatched by courier and will require a signature, while certain low weight items may be sent by Royal Mail.

Handling, carriage and packaging charges

A £3.99 delivery charge is applicable to every order. This charge is the same regardless of the number of items on the order.

Enquiries about delivery of specific orders

If you have a specific enquiry about your order, please email customerservice@essentialaids.com quoting your order reference, and we'll be happy to help.

Scooter deliveries 

The delivery of mobility scooters usually takes a week to ten days from the point of order. 

Highlands and Islands

Please note that there maybe a higher delivery cost to some remote parts of the UK.