Delivery

The vast majority of orders placed before 1pm are despatched on the same day.

Typically, delivery is within one or two working days but please allow three to five working days while the Covid-19 situation is ongoing.

Occasional delays caused by items going out of stock are possible, but we work hard to keep these instances to a minimum.

If you do not hear from us within a week of placing your order, please feel free to get in touch.

Most orders are despatched by courier and will require a signature, while certain low weight items may be sent by Royal Mail.

Brexit and delivery to Northern Ireland

On a minority of items, we hope for a temporary period, delivery to Northern Ireland will not be possible, unless it is to a business address and in these cases there may be an increase in delivery cost.

Please check with us by emailing customerservice@essentialaids.com before placing your order.

Handling, carriage and packaging charges

A £4.99 delivery charge is applicable to every order. This charge is the same regardless of the number of items on the order.

Enquiries about delivery of specific orders

If you have a specific enquiry about your order, please email customerservice@essentialaids.com quoting your order reference, and we'll be happy to help.

Scooter deliveries 

The delivery of mobility scooters usually takes a week to ten days from the point of order. 

Highlands and Islands

Please note that there maybe a higher delivery cost to some remote parts of the UK.