We accept credit cards, debit cards, cheques and PayPal.
Buying online at essentialaids.com couldn't be easier. For the fastest, most efficient way to do it, simply click the Add to Basket button on the page featuring your desired product.
Once the item is in your basket, you can either browse the site for more products, or click the large Go to My Basket button in the top right hand corner of the page.
If you continue shopping, you will notice that the details beneath My Basket at the top of the screen change to take account of your selection.
The number of items you have chosen will register, and their price.
The My Basket page of the website shows clearly what you have selected.
Here you will be given the chance to change the items in your basket, or empty it, if you want to.
If anything in your basket is available at zero rate VAT it's indicated on this page, it's at this stage that you indicate your eligibility.
Once you are happy with the contents of your basket, click the large Proceed to Checkout button.
This will take you to the Checkout page, where you enter your details for billing and delivery purposes.
Once you have completed your details, click the Place Order Now button.
You will then be taken to SagePay's secure webpage to enter your card or PayPal details.
You will also receive an order confirmation email.
If you have any difficulty using our online payment service, please email us at the address above and we will do our very best to assist you.
Sending a cheque
If you want to buy something on the website but do not want to enter your card details online, you can send us a cheque, along with the details of the items you want.
Please make sure you include the total price of the item, including any VAT and carriage.
To make things simple, click the Add to Basket button on the product page concerned, then click Go to My Basket at the top of the screen.
This will take you to your basket page, showing the total costs involved.
You can then print the page, and post the print-out, along with your cheque and delivery details, to:
32 Guildford Road
East Sussex BN1 3LW
Please make cheques payable to Essential Aids Limited.
Purchase orders from the NHS, schools, charities and councils
Please email your purchase orders to email@example.com, fax them to 0872 3524129 or post them to the address above.
We are happy to process these, despatch goods and invoice you accordingly.
If you have a query about any aspect of the process, please feel free to email us directly.