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Returns & Resolutions

We're here to help with any issues you may have. To assist us in locating your order and resolving your request, please provide the following details:
Order Number:
Email Address:
Delivery Postcode:

Once you've completed the above information, we'll show you the items in your order. If you are returning items, you will be able to let us handle the return quickly and efficiently. For reporting a fault or damage, or sorting out a mispick, please let us know the issues using this system and our team will be in touch to resolve the issue as quickly as possible.

Hygiene and Safety Notice

For the safety of our staff and in accordance with UK consumer law, we are unable to accept returns for items that present a hygiene risk. This includes any products that have been in contact with a toilet or areas of skin other than the hands, where the packaging has been broken. We kindly ask you to consider this before returning items to ensure compliance with hygiene and safety measures.
© 2026 Essential Aids (essentialaids.com) Limited. Registered in England and Wales (No. 05294779). Registered office: Millhouse, 32-38 East Street, Rochford, Essex, SS4 1DB.
Essential Aids (essentialaids.com) Limited is an appointed representative of Mark Bates Limited t/a Premier Care, Premier House, Londonthorpe Road, Grantham, NG31 9SN, which is authorised and regulated by the Financial Conduct Authority (No. 308390). Essential Aids acts as a credit broker, not a lender.

PayPal Credit and PayPal Pay in 3 are trading names of PayPal UK Ltd, 5 Fleet Place, London, EC4M 7RD. PayPal Credit: Terms and conditions apply. Credit subject to status, UK residents only, Essential Aids (Essentialaids.com) Limited acts as a broker and offers finance from a restricted range of finance providers'.
PayPal Pay in 3 is not regulated by the Financial Conduct Authority. Pay in 3 eligibility is subject to status and approval. 18+. UK residents only. Pay in 3 is an unregulated credit agreement. Check if affordable and how you will repay. May make other borrowing more difficult or expensive. See product terms for more details.